JOIN OUR TEAM
At Eliza & Margot Charleston, we believe in timeless style, beautiful quality, and warm, personal service — from Charleston-inspired storytelling to an online experience that feels truly boutique. We’re growing across the USA, and we’d love to meet talented, friendly, and motivated people who care about customers as much as we do.
Below you’ll find our current opportunities:
CUSTOMER EXPERIENCE SPECIALIST (FULL-TIME) — USA / REMOTE
Email: info@elizamargotcharleston.com ↗
We’re looking for a customer-first Customer Experience Specialist to deliver fast, kind, and solution-focused support across email. You’ll help customers with sizing, orders, shipping, exchanges/returns, and product questions — while protecting the premium feel of the brand.
- Respond to customer emails with warmth, clarity, and professionalism.
- Assist with order updates, shipping timelines, and delivery questions across the USA.
- Support exchanges/returns following policy and ensure fair, consistent resolutions.
- Provide sizing and product guidance to reduce returns and boost confidence.
- Escalate complex issues (carrier claims, damaged items, chargebacks) and document outcomes.
- Identify common issues and suggest improvements to templates, FAQs, and workflows.
- 1+ year in customer support (e-commerce/fashion preferred).
- Excellent written English and strong attention to detail.
- Calm, empathetic communication — even with difficult customers.
- Comfortable using Shopify, email platforms, and spreadsheets (or willing to learn fast).
- Reliable internet and availability during USA business hours (at least one time zone).
- Authorized to work in the USA (or eligible for contractor work, depending on location).
- $18–$26 per hour DOE + performance bonus.
- Generous staff discount.
- Paid time off (PTO) + paid holidays (role dependent).
- Remote-friendly team and growth opportunities.
- Training, templates, and clear workflows (so you can win).
Email your CV to info@elizamargotcharleston.com with the subject line: Customer Experience Specialist — USA.
CREATIVE DESIGNER (E-COMMERCE) — USA / REMOTE
Email: info@elizamargotcharleston.com ↗
We’re hiring a Creative Designer to shape our digital look across web, email, and paid ads. You’ll create conversion-focused assets that feel premium, feminine, and timeless — aligned with the Eliza & Margot Charleston aesthetic.
- Design homepage banners, collection visuals, product highlights, and landing page assets.
- Create paid ad creatives (Meta/TikTok), email graphics, and social content templates.
- Maintain and evolve brand guidelines (typography, layout, color, and tone).
- Collaborate with marketing to test offers, hooks, and creative variations.
- Deliver clean, organized files for fast implementation (Shopify-ready exports).
- 2–5+ years of design experience (e-commerce strongly preferred).
- Proficiency in Figma + Adobe Creative Cloud (or equivalent).
- Strong typography, layout, and high-end brand sensibility.
- Portfolio with web + performance creative examples.
- Comfortable designing for multiple formats (1:1, 4:5, 9:16) and rapid testing.
- Authorized to work in the USA (or eligible for contractor work, depending on location).
- $60,000–$85,000 per year DOE (or hourly/contract option available).
- Generous staff discount.
- PTO + paid holidays (role dependent).
- Creative ownership and opportunity to grow with the brand.
- Remote-first workflow with clear expectations and fast feedback.
Email your CV and portfolio to info@elizamargotcharleston.com with the subject line: Creative Designer — E-commerce.
FULFILLMENT & OPERATIONS COORDINATOR (PART-TIME) — USA / REMOTE
Email: info@elizamargotcharleston.com ↗
We’re seeking a detail-oriented Operations Coordinator to keep orders moving smoothly — from daily order checks and tracking, to supplier follow-ups and resolving delivery exceptions. This role is perfect for someone organized, proactive, and calm under pressure.
- Monitor daily orders, tracking updates, and delivery exceptions.
- Coordinate with vendors/suppliers and escalate delays when needed.
- Maintain internal tracking sheets and keep records accurate.
- Support customer support with timely updates and evidence for claims.
- Help optimize SOPs for shipping, processing, and returns.
- Strong organization and reliable follow-through.
- Comfortable with spreadsheets and repetitive detail work.
- Experience in e-commerce ops or logistics is a plus (not required).
- Available 10–20 hours per week (flexible).
- $16–$22 per hour DOE.
- Flexible schedule and remote work.
- Opportunity to grow into a full-time operations role.
Email your CV to info@elizamargotcharleston.com with the subject line: Operations Coordinator — USA.